After ordering online, you will receive an email confirmation from us containing your order
details (if you have provided your email address). We will normally confirm receipt of your order within a few minutes of ordering. Goods are normally dispatched from Berton Vineyards to Australia Post for delivery within three days of receiving your order and you should then receive the goods within 7 working days. If goods are unavailable we will contact you. If you wish to query a delivery please contact us at email@example.com.
Delivery charges in Australia:
NSW, VIC, QLD, SA and ACT $15 (for orders up to $200, and then shipping is free)
Tasmania, WA and NT $30 (for orders up to $200, and then shipping is free)
For orders above 11 cases please contact us at firstname.lastname@example.org for discounted shipping rates.
Free Delivery Promotions
From time to time we run Free Delivery Promotions. With these Promotions free delivery is only available for orders of 12 bottles or more, and for Australian delivery only.
Refund & Returns Policy
If for any reason you are not completely satisfied with your purchase, please email us at email@example.com or phone us on +61 269681600 so that we may resolve any issues.
Our refund and returns policy does not apply to goods which have been worn, used or damaged after delivery, if any attempt has been made to alter the product or if they have been dropped or broken. All products must be returned in their original condition. All postage and insurance costs are to be paid by the buyer. We recommend that you return the product via Registered post and pre pay postage. You assume any risk of lost, theft or damaged goods during transit, therefore we advise you insure the parcel with your postal carrier. Berton Vineyards will not be responsible for parcels lost or damaged in transit upon return.